Warranty Policy
xidean provides one year of free warranty service for intelligent hardware products from the date of purchase.
Service and Support
Pre-sales consulting, installation delivery, user training, and remote support
Warranty and Maintenance Policy
We provide comprehensive technical support and service assurance to keep your intelligent seal system running smoothly.
Question Handling
For usage questions or remote support, we respond within 30 minutes and aim to resolve issues within 4 hours.
Remote Support
For major faults and remote support requests, we respond within 30 minutes and aim to resolve them within 24 hours.
On-site Service
If remote resolution is not possible, on-site service can be arranged with a response time of no more than 24 hours.
Training Support
User Training
After delivery, our trainers can visit your company to conduct product training and help your team get started quickly, reduce risk, and improve efficiency.
Technical Support
For private deployment, we provide preparation, environment setup, and acceptance support. For integration with OA and other systems, we provide secondary development and technical services to help customers complete the connection.
Service Commitment
We deliver an efficient and considerate service experience through professional attitude and dependable quality.
Questions You May Care About
Get to common answers quickly.
You can book an appointment through the official website or call the customer service hotline to book an on-site service, and our engineers will contact you within 24 hours to confirm the service time and specific needs.
Generally, the hardware equipment repair cycle is 3-5 working days. Replacing accessories can take 7-10 business days. We will provide you with spare equipment to ensure your business is not impacted.
You can apply for after-sales service by: 1. Call 400 technical support hotline; 2. Contact your dedicated account manager. We will arrange a service for you as soon as possible.
Supports a variety of mainstream seal types, such as circular, oval, square, etc., and seal sizes from 35mm to 55mm can be adapted.
Equipped with a 4000mAh high-capacity battery, it can last for 72 hours under normal use. Supports fast charging and can be filled in 2 hours.
xidean seal management platform, the same version upgrade is free for customers during the maintenance period. We regularly push feature updates and security patches, and you can choose whether you want to upgrade or not.
During the warranty period, we provide free repair service for malfunctions caused by product quality problems. However, repairs caused by non-quality problems such as man-made damage and accidents need to be charged accordingly.
The device supports 4G full netcom, WiFi, Bluetooth and a variety of connection methods, which can be automatically switched according to the environment to ensure stable and reliable network connection.
The device uses the national encryption algorithm to encrypt, and supports multi-factor authentication such as fingerprints and passwords. Each seal usage will record the time, place, seal usage person, seal content and other information to achieve tracea
Through the 4G network connection to the cloud platform, the administrator can authorize and seal remotely. The seal usage person only needs to initiate the application through the device, and the administrator can approve the authorization on the mobile
